Logging in, the three steps
- Licence number and password. Building Commission NSW says to type your licence number “exactly as it appears on your licence, with no spaces or dashes”. Passwords are case sensitive.
- The one-time code. A 6-digit code goes to the email you registered with, every login. Give it 10 minutes, then tap Resend code. Only the newest code works.
- You're in. Manage certificates is where submitted CCEWs and drafts live, searchable by site address or certificate number.
Source: NSW Government, Logging into your account and Finding your certificates, read 19 October 2026.
Can't get in? Tap what's happening
Licence number knocked back
Registration takes an individual contractor licence or a qualified supervisor certificate, in your own name. The regulator's words: “You cannot register with a licence issued to a business entity such as a company contractor licence, partnership contractor licence, tradesperson certificate or provisional tradesperson certificate.”
Your name has to match the licence record exactly, middle names included if they are on the licence. Type the number with no spaces or dashes. Interstate licence? Pick the issuing state from the list and enter that number.
Source: NSW Government, Registering for an account, updated 2 September 2026, read 19 October 2026.
Code hasn't come
Check junk and spam first. Add dontreply_bcnsw@customerservice.nsw.gov.au to your safe senders. Give it 10 minutes before you tap Resend code, and tap it once. “Do not request multiple codes. Only the most recent code will work.”
Source: NSW Government, Troubleshooting common issues, updated 2 September 2026, read 19 October 2026.
Code expired or wrong
Tap Resend code and enter the new one within 10 minutes. Five wrong attempts locks the account, and then it is a call to Building Commission NSW to unlock it, so after two misses stop and request a fresh code.
Source: NSW Government, Using one-time passcodes and resetting your password, read 19 October 2026.
Forgot my password
Forgot password on the login page, enter your licence number, and the reset link goes to the email you registered with, nowhere else. The new password needs 10 characters and three of these four, a number, a capital, a lower-case letter, a symbol.
Source: NSW Government, Resetting your password, read 19 October 2026.
Wrong details keep filling in
That is your browser's autofill, worst on a shared ute laptop. Check every field before you submit, and turn autofill off under your browser's settings for forms and passwords.
Source: NSW Government, Troubleshooting common issues, read 19 October 2026.
Address won't come up
Type it slowly, the search misses fast typing. Use the street address, not the building name. If an old address keeps appearing, clear the browser's saved address data. Manual entry is there if the search still fails.
Source: NSW Government, Troubleshooting common issues, read 19 October 2026.
Can't find a certificate
A CCEW sent for you by job software is stored in the portal under your licence, registered or not. If you never registered, register with your individual licence and it is there. The certificate email goes to the address registered on your portal account, so if the software had a different email for you, that is why nothing arrived. “If these email addresses are different, the portal will only send the certificate and other system notifications to the email address registered to your BCNSW eCert account.”
Source: NSW Government, Using work management software integrated with BCNSW eCert, updated 29 June 2026, read 19 October 2026.
When is my CCEW due?
Seven days from the day you finished the safety and compliance test, calendar days, no weekend extension. Put your test day in.
Rule: NSW Government, Electrical compliance requirements, “no later than seven days after the electrical test has been completed”, read 19 October 2026. Submit sooner if you can, the rule says as soon as practical.
What changed on 1 July 2026
Every CCEW in NSW now goes through the eCert portal or an approved software connection. “Handwritten CCEW forms and PDF CCEW forms are no longer accepted from this date.” Solar and battery installations are in. Like-for-like swaps are in too, Building Commission NSW's September 2026 advisory names water heaters, ovens, stove tops and accessories.
Sources: NSW Government, BCNSW eCert portal, updated 1 July 2026, and When to submit a CCEW, updated September 2026. Both read 19 October 2026. The full rundown is in our NSW CCEW guide.
The shortcut, send the CCEW from the job
If the job already lives in Yamate, you don't log in anywhere. Open the job, tick what you did and tested, check it, send. Building Commission NSW checks your licence and issues the certificate, same as the portal, and it lands in your portal account.
- Your name, licence, the customer and the site are already in.
- You tick the installation, the work, the equipment and the tests, then declare it.
- Included on every paid plan from $19/mo (founder price, until 30 Nov). No certificates add-on.
- Rectification CCEWs still go through the portal, the app tells you and opens it.
Recorded 19 October 2026 in the Yamate app on a sample business. We stop before Send, a real send makes a real certificate. How the send works, field by field.
Questions
Is this the NSW Government's eCert site?
No. Yamate makes job software for tradies. The portal is ecert.buildingcommission.nsw.gov.au, run by Building Commission NSW, and nothing you type on this page goes anywhere.
Do I need a portal account if my software sends the CCEW?
Not to send it. Your certificates are stored in the portal either way, and registering with your individual licence is how you see and download them.
Can I still lodge a paper or PDF CCEW?
No, not since 1 July 2026. Portal or an approved software connection, nothing else is accepted.
Can I register with the company's contractor licence?
No. Individual contractor licence or qualified supervisor certificate only, in your own name.
The rules above are Building Commission NSW's, quoted from the pages linked beside each one and read 19 October 2026. The regulator's page wins if this one falls behind. Yamate is independent of Building Commission NSW and not endorsed by it.