What should a split system installation quote include?
Ask for the exact indoor and outdoor model numbers, whether supply is included, and the work needed to install them. The written scope should distinguish equipment, mounting, pipework, drainage and electrical work. If someone else is completing part of the job, name that responsibility before you accept the quote.
A description such as standard installation is not a complete scope. Ask what site conditions it assumes: indoor and outdoor unit positions, wall construction, access, pipe route and any electrical assessment. Check what changes if the installer finds the proposed arrangement does not suit the property. Agree how extra work will be approved.
For a replacement, ask about removing the existing equipment, handling the refrigerant, disposing of the old system and making good any unused holes. For a new installation, ask who finishes penetrations and visible surfaces. Compare the total with GST and any separately priced work clearly identified; this page does not set an installation price.
Melbourne apartments, townhouses and houses
For an apartment, tell the installer about the floor, balcony access and any owners corporation arrangements before arranging a visit. Ask the manager which approvals or access bookings you need for external equipment, penetrations and work involving common property. A recommendation about where a unit fits is separate from permission to put it there.
For a townhouse, terrace or closely spaced house, describe the available outdoor space and neighbouring windows. Let the installer assess the proposed position, drainage, noise considerations and access for future servicing. Photographs taken from normal accessible areas can help with an initial enquiry; you do not need to climb onto a roof or open equipment.
Melbourne is a large service area. This page starts with businesses around Melbourne. Include your actual job suburb and postcode when discussing the installation. A nearby business address is useful context, but it does not establish that the contractor travels to every Melbourne suburb. Confirm travel, access and any assessment fee directly.
Who handles the refrigerant and electrical work?
Ask who will carry out each part of the installation and how you can check their credentials. The Australian Refrigeration Council lists different refrigerant-handling licence types and scopes, including split-system installation and decommissioning. A refrigeration licence and an electrical licence cover different work; do not assume one business badge proves every permission needed for the job.
Use the ARC licence information linked below when checking the refrigerant work, and Energy Safe Victoria for electrical licensing and certificates. Ask the business which Victorian plumbing or building requirements apply to the proposed installation, and who is responsible for any required documents. Keep the paperwork with the invoice, equipment details and warranty information.
This is a hiring checklist, not instructions for connecting or commissioning a system. The installer needs to assess the actual property and equipment. If the quoted work includes another trade or subcontractor, confirm who is engaged, who invoices you and who is responsible if you need a follow-up visit.
Check Victorian upgrade discounts before booking
Victoria publishes a heating and cooling discount program through Victorian Energy Upgrades. If you want to use it, check the current program page before buying equipment or authorising installation. Eligibility depends on the upgrade, equipment and provider arrangements; a directory listing does not establish that the business can apply a program discount.
Ask the provider to show the equipment price, installation scope and any proposed discount separately in the written quote. Check who processes the program paperwork and what you need to supply. The Victorian Government says providers in the program can deliver an installation themselves or work with an installer; confirm that relationship rather than assuming every installer participates.
A discount is only one part of the comparison. Check the proposed model, installation inclusions and aftercare alongside the amount. If two quotes use different equipment or omit different work, ask for the differences to be written out. The government program page below is the source for current eligibility, rather than an unqualified rebate amount copied into this guide.
Request quotes without repeating the brief
Choose the installation type and property above, then select your suburb. Your answers travel with the enquiry. Open business details where you need more information, choose the businesses you want to contact and review the recipients before sending. You can select up to six businesses through the existing Yamate request flow.
Add the number of rooms, any unit models already purchased and the access arrangements when reviewing the request. Say whether you want supply and installation or installation of equipment you already own. Businesses can then tell you whether they take that work, need a site assessment and charge for that assessment.
Agree the scope and proposed timing directly with the business. Sending a quote request does not book an installation or reserve an appointment. If you change the job or suburb, the page clears the previous business selection so you can choose recipients for the revised request.
Good questions. Plain answers.
Can I buy the split system myself?
Ask the installer before buying. Share the exact indoor and outdoor model numbers and check whether they accept customer-supplied equipment, what the installation includes and how product and installation follow-up are handled.
Will I need a switchboard upgrade?
The installer and electrician need to assess the existing installation and proposed load. A new split system does not tell you, by itself, that the entire board must be replaced. Ask for any additional electrical work to be explained and priced.
Can I request quotes for an apartment?
Yes. Include the floor, access arrangements and what you know about owners corporation approval. The installer and property manager need to confirm where equipment can go and which permissions apply.
Are these businesses available now?
Availability is not established by a directory result. Ask the businesses you select whether they cover your address and when they can assess and install the system.
Written by Yamate · Sources checked 18 September 2026. This guide helps you describe and arrange work; the business assesses your property. Artwork is illustrative.
ARC: refrigerant licence types · Energy Safe Victoria · Victoria: heating and cooling discounts · Victoria: renters and body corporate upgrades
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